Help for Agencies

Contact us

  • If you need help with a reservation, contact us at:
  • If you need support with the Minor PRO platform, your username, password, or anything else, please, contact us at minorpro@minor-hotels.com

FAQs

 

1.-) WHAT CAN MINOR PRO OFFER TO YOUR TRAVEL AGENCY?

Minor PRO for travel agencies is an online booking tool where an agency can find everything to book rooms and organize meetings and conferences for its clients – quickly and easily, 24 hours a day, for 365 days a year.

2.-) IS MINOR PRO FREE?

Yes, this reservation tool is completely free, it is provided by Minor Hotels to you with the goal of making your reservations easier and quicker.

3.-) HOW CAN I ACCESS TO A MINOR PRO ACCOUNT?

You can access a Minor PRO account by clicking on the login button. If you do not have a Minor PRO account, you can always sign up through the login button and select sign up to enjoy all the benefits.

4.-) I FORGOT THE ACCESS PASSWORD FOR MY MINOR PRO ACCOUNT. WHAT CAN I DO?

You can reset your password in our website by clicking in the Log in button and choosing “Forgot your password?” option.

5.-) IF A COMPANY HAS A CORPORATE NEGOTIATED RATE WITH MINOR HOTELS, WILL THESE RATES BE SHOWN ON MY PERSONAL PAGE?

Yes, this information will be shown if you previously contacted the sales department to request it. All the rates and conditions will be automatically displayed based on the agreement conditions established.

6.-) IS THERE A MAXIMUM NUMBER OF ROOMS PER HOTEL THAT I CAN BOOK VIA MINOR PRO?

Yes, a maximum of five rooms per user, date and hotel can be booked through our online booking tool.

7.-) WHAT SHOULD I DO IF I´D LIKE ONE OF MY CORPORATE ACCOUNTS TO BECOME A PART OF THE MINOR PRO BUSINESS PROGRAM?

In order to include a corporate account in the program, a company must sign up and receive approval of the sales department. To start the sign up process contact the sales team via email, or by calling the Call Centre directly. Once the Sign Up process has been completed, you will be able to manage your bookings.

8.-) CAN I MODIFY MY DATES?

Yes, you can easily modify dates. Go to “My Reservations” section on your personal page or on the homepage and enter the new dates. For a more detailed explanation, look at our quick guide.

9.-) CAN I CANCEL A RESERVATION THAT HAS ALREADY BEEN CONFIRMED?

Yes, you can cancel one or several bookings, without any extra charge, depending on the cancelation policy indicated in the booking confirmation.

10.-) CAN I EXTEND A RESERVATION BY MORE THAN ONE DAY?

Yes, you can extend your reservations subject to availability. The availability and rates will be confirmed upon request. For a more detailed explanation, look at our quick guide.

11.-) I WOULD LIKE TO BOOK A MEETING SPACE. HOW SHOULD I DO IT?

Go to the Meetings section on Minor PRO website and fill in the form stating your requirements regarding the accommodation, food and beverages, meeting spaces and audiovisual needs.