You can submit a claim for any points that have not been added to your account using the contact form at the top of this page. You have up to 3 months from your stay to submit the claim.
You can also contact our Customer Service Team for NH Hotel Group Rewards Members directly on +34 91 398 44 38 or by e-mail at nhrewards@nh-hotels.com. The team is available from Monday to Friday between 8:00 am to 9:00 pm and on weekends from 8:00 am to 5:00 pm.
The NH DISCOVERY programme is used across all NH Hotel Group brands: NH Hotels, NH Collection and nhow. A list of all the hotels which participate in the NH DISCOVERY programme can be found here
Members may write to NH HOTEL GROUP, to Address: Calle Santa Engracia 120, 7ª, 28003, Madrid, or by email to unsubscribenhrewards@nh-hotels.com or to protecciondedatos@nh-hotels.com, including a copy of their identity document, at any time and free of charge, to Request the deletion of your personal data when, for any reason, the data is no longer necessary for the purposed for which it was obtained.