Minor DISCOVERY Frequently Asked Questions

My Private Minor DISCOVERY Area

I am not able to log in to my account - what should I do?

If you do not remember your password, you may easily reset it, for that:

Go to the Sign-in section on our website
Click on "Forgot your password?"
Fill in your email address and click "Reset Password"
You will receive your reset link by email. Please, check your spam mailbox if you did not receive the link.

If you’re still having trouble accessing your account, please contact Minor DISCOVERY Customer Care: +44 020 349 989 51 or by e-mail at  minordiscovery@minor-hotels.com. The team is available from Monday to Friday between 8:00 am to 9:00 pm and on weekends from 8:00 am to 5:00 pm.

How can I view my account status?

Login into your private area to access your member dashboard for information on your account:

Your tier status and benefits
D$ rewards balance and transaction history
Bookings history and upcoming stays at NH
Stay preferences

General

Which hotels Participate in Minor DISCOVERY Programme?

A list of all the hotels which participate in the Minor DISCOVERY programme can be found here.

How can I join Minor DISCOVERY and is there a fee?

Membership is free. Simply join by completing online sign up form and accept the programme Terms and Conditions here.

Will I be able to request a deletion of your membership?

Members may write to Minor Hotels Europe & Americas,  to Address: Calle Santa Engracia 120, 7ª, 28003, Madrid, or by email to  unsubscribenhdiscovery@nh-hotels.com or to protecciondedatos@nh-hotels.com, including a copy of their identity document, at any time and free of charge, to Request the deletion of your personal data when, for any reason, the data is no longer necessary for the purposed for which it was obtained. Mind, that after the deletion of your membership, you won´t be able to enjoy Minor DISCOVERY program benefits.

Do you issue Minor DISCOVERY membership cards?

No, we don´t have physical membership cards. Nevertheless, you always can access your virtual digital card through your membership dashboard at our website and mobile app.

You can also find your Minor DISCOVERY member number at the top of our email communications to you.

What are the General Terms and Conditions of the programme?

See the programme's General Terms and Conditions here.

How can I receive the exclusive from 5 to 10% discount?

Exclusive discount for loyalty members is included in all public rates displayed online when you select Minor DISCOVERY price. Remember that you need to identify yourself as a programme member when selecting a room. To do so, simply enter your e-mail address and password. If you are not yet a member, you can benefit from the discount by signing up during this part of the booking process by accepting the programme terms and conditions.

Stay Credit for Tier progression and D$

Can I earn Nights, Spend credit, Brand Stays credit or DISCOVERY Dollars (D$) on stays before I joined Minor DISCOVERY?

You can only earn credit for stays with a check-out during or after you enroll into Minor DISCOVERY. This applies to tier progression qualification and DISCOVERY Dollars earning. Note, that for tier progression NH Hotels, NH Collection and nhow always count as one brand.

Does my first stay count for Tier progression?

We reward our members from Day One. Therefore, to welcome you, your first stay as a member always counts for tier progression and DISCOVERY Dollars (D$) earning on your net spend, no matter where the stay was booked. This promotion only applies to your joining stay (first stay) with us. After that, we recommend booking with us directly at our website to ensure you enjoy recognition, earn membership credit and D$ for your stay, and are eligible to spend your D$ toward your stay.

How long will it take for my Nights, Spend credit, or Brand Stays credit to be applied to my account?

It takes up to 48 hours after your stay has concluded for the nights, eligible spend, and brand stays to be reflected in your account.

Technical Assistance and queries

What should I do if some of the DISCOVERY Dollars (D$) rewards I earned for my stays have not been registered?

You can submit a claim for any DISCOVERY Dollars (D$) that have not been added to your account using the contact form when log in to your private area. You have up to 6 months from your stay to submit the claim.

You can also contact our Customer Service Team for Minor DISCOVERY members directly on +44 020 349 989 51 or by e-mail at minordiscovery@minor-hotels.com. The team is available from Monday to Friday between 8:00 am to 9:00 pm and on weekends from 8:00 am to 5:00 pm.

Earning and Redeeming DISCOVERY Dollars (D$)

What are DISCOVERY Dollars (D$)?

DISCOVERY Dollars (D$) are Minor DISCOVERY loyalty programme rewards points system.

What are DISCOVERY Dollars (D$) worth?

D$1 = USD 1

When you are earning and spending DISCOVERY Dollars (D$) in a currency other than U.S. Dollars, we convert the non-U.S. Dollar currency amount at our selected exchange rate.

D$ are only redeemable at hotels belonging to Global Hotel Alliance on eligible purchases and transactions. You may consult the list of NH hotels participating in the programme here.

You may use your D$ as a discount toward your eligible purchases - stays, Local Offers or Experiences, but no cash reimbursements will be possible.

For more details on eligible and ineligible transactions, please refer to the Minor DISCOVERY Terms & Conditions.

How do I earn DISCOVERY Dollars (D$)?

As a Minor DISCOVERY member, you’ll earn DISCOVERY Dollars (D$) automatically when you stay and spend at our hotels based on your room rate and any other eligible purchases, excluding taxes and fees.

With a tier progression, your earning rate over your eligible spend is increasing: Silver - 4%; Gold - 5%; Platinum - 6%; Titanium - 7%.

Amount of D$ earned is rounded down to the nearest dollar amount with a minimum earn of D$5.

Additionally, promotional D$ may be issued with varying qualification criteria, amounts available and expiration dates which will be covered in Terms and Conditions of these promotions

Is there a minimum DISCOVERY Dollars (D$) to redeem?

Yes, there is a minimum redemption amount of 10 DISCOVERY Dollars (=10 USD of expense) required to use your points as a discount.

How many rooms are eligible for earning DISCOVERY Dollars (D$)?

To earn D$ the Member must reserve the room in their name and must provide their membership number when making the reservation or upon check-in or check-out. When a Member books multiple rooms under the same name, then up to a maximum of 2 (two) rooms will be counted towards earning D$. The Member must be staying overnight at the Participating Hotel for which the multiple room booking was made. Multiple room bookings under the same name at different Participating Hotels during the same stay dates will not qualify as Net Eligible Spend. If two members are sharing the reservation and paying separately, they will both be eligible to earn D$ for the portion of Net Eligible Spend each pay.