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Best Price Guarantee

WHAT DOES THE BEST PRICE GUARANTEE MEAN?

www.nh-hotels.com shows you the best net price for on-line room reservations, as well as all other net prices on all other NH domains in all different languages. We offer, in cases where a lower on-line net rate with the same reservation conditions is found (specified in Terms and Conditions), this lower net price plus a 10% discount on said net price. In case the rate breakdown is not visible, or rate includes tax, difference of prices due to erroneous or incorrect round-ups will not be considered. In order to be eligible for our Best Price Guarantee, A minimum price difference of USD 2 compared to the rate available on the Minor Hotels website or mobile application. Differences below this amount will not be considered. * Best Available Rate Guarantee claims can only be submitted by the booker (the person who made the reservation, who may also be the guest). No claims can be submitted by anyone else on behalf of the guest listed in the reservation. Terms and conditions.

HOW DOES THE PROCESS WORK?

It is easy to apply for the Best Price Guarantee on www.nh-hotels.com :

Prior to booking:

  • If you find a lower online net price (without VAT and other taxes) with the same conditions as NH (as specified in the Terms and Conditions), and in the same currency on a different website, send us the link via our Online Chat Service.
  • Our agent will check the rate and conditions you provide instantly.
  • Once we check that the lower rate on the other website complies with the Terms and Conditions, we will send you an email confirmation of the reservation, which will have the lower net rate plus an additional 10% discount.
  • If the rate mentioned does not meet the necessary Terms and Conditions and is therefore not accepted by NH Hotels, we will send you an email or chat response justifying our answer.

Until 24 hours after you booked:

  • Make a booking on www.nh-hotels.com or at any other www.nh-hotels web page with a different country domain (www.nh-hoteles.es, www.nh-hotels.nl ....).
  • If you find a lower online net price (without VAT and other taxes) with the same conditions as NH (as specified in the Terms and Conditions) and in the same currency on a different website within 24 hours after the reservation date at NH Hotels, prepare an e-mail with all the information. Submit claim within 24 hours of making a booking or 72 hours before your stay (without existing booking).
  • If you find a lower online net price (without VAT and other taxes) with the same conditions as NH (as specified in the Terms and Conditions) and in the same currency on a different website within 24 hours after the reservation date at NH Hotels, prepare an email with all the information. If you do not have an existing booking, claims must be submitted at least 72 hours before your stay.
  • Send it to bestpriceguarantee@nh-hotels.com. We recommend that you attach a "screenshot" of the web page that shows the lower price with the date and time (press the key "Impr.Pant/Petsis" or "Prtsc key" or "Command Shift-4" and paste).
  • The team will review and validate eligible claims within one (1) business day of receipt.
  • Once we check that the lower rate on the other website complies with the Terms and Conditions, we will send you an email confirmation of the new reservation, which will have the lower net rate plus an additional 10% discount.
  • If the application does not meet the necessary Terms and Conditions and is therefore not accepted by NH Hotels, we will send you an email justifying our answer.

Best Price Guarantee

Frequently Asked Questions

Rates booked through Minor Hotels’ official websites or mobile application for participating brands may be compared with lower publicly available rates found on eligible third‑party websites or apps. To qualify, the competing rate must be for the same hotel, room type, stay dates, number of guests, inclusions and booking conditions, and must differ by at least USD 2. Please refer to the Best Price Guarantee Terms and Conditions for full eligibility and exclusions.

To submit a claim, complete the Best Price Guarantee claim form available on the Minor Hotels website.  

With an existing booking: Submit your claim within twenty‑four (24) hours of making your booking and at least forty‑eight (48) hours prior to check‑in.  

Without a booking: Submit your claim at least seventy‑two (72) hours prior to check‑in time.  

Only one (1) claim may be submitted per guest, whether with or without a booking.  

Yes. You are required to provide a screenshot or photo of the competing rate, clearly showing the website or app name, URL, stay details, price after applicable taxes and service charges, and the date and time the rate was visible. 

All eligible claims are reviewed and validated by the Best Price Guarantee (BPG) team within one (1) business day, and you will be notified of the outcome.

Third-party websites are websites not owned by Minor Hotels. These include well-known hotel booking websites such as booking.com and agoda.com.

Yes, rates found on third-party websites in the following languages can be claimed against:

English, Thai, Japanese, Dutch, Italian, Hebrew, Arabic, Korean, Chinese, Portuguese, Spanish, Russian, French and Vietnamese.

A claim may be submitted in any major currency displayed on the hotel’s website, provided that the competing rate and Minor Hotels rate are in the same currency when the claim is submitted. The final rate will be converted to the hotel’s currency using the applicable exchange rate on the date of the claim.

No. All approved Best Price Guarantee claims are final based on the booking details provided. Any changes to dates, room type or other details will be treated as a new booking and will be subject to the applicable rates and conditions available at that time.

No, the difference will be kept for you as hotel credit to spend on dining, spa, etc. If you have already paid a deposit or in entirety for your stay, and wish to change anyway, the amount already paid will be treated as credit towards your new stay.

DISCOVERY Dollars (D$) can be used for eligible rates when paying in person at the hotel but will not apply to any deposit required prior to arrival. 

No. Claims cannot be validated against lower rates found on the brand website after a booking has been made. However, guests may contact the hotel reservations team directly to review their existing booking and the newly found rate.

No. To be eligible, the lower rate must be fully bookable, and verifiable at the time of review.

If the third-party website shows an error or does not allow the booking to be completed, the claim will be considered invalid.

Yes, but only in the following cases: 

The claim is for a different reservation, or the stay details are different (e.g., dates, room type, or hotel), or A new qualifying lower rate is found for a new booking.

Important: Each Best Price Guarantee claim is reviewed per reservation, not per guest.

Yes, but only in the following cases:

The claim is for a different reservation, or

The stay details are different (e.g., dates, room type, or hotel), or 

A new qualifying lower rate is found for a new booking

Important: Each Best Price Guarantee claim is reviewed per reservation, not per guest

No. Rates that require any of the following are typically not eligible:

Login or account access

Membership or loyalty programmes

Promo codes or special discounts

Closed user group access

All eligible rates must be publicly available to all users without restrictions.

Validity and extent of Best Price Guarantee

  • The Best Price Guarantee may be temporarily suspended during periods when the Minor Hotels website, mobile application or applicable rates are unavailable due to system outages, technical issues or circumstances beyond Minor Hotels’ reasonable control.  
  • Minor Hotels is not responsible for any fees, penalties or charges associated with cancelling a reservation made through a third-party website, mobile application, call centre or other non-Minor Hotels booking channel.  
  • Where a Best Price Guarantee claim is approved, Minor Hotels will adjust the confirmed reservation to the lowest available rate that Minor Hotels is able to independently verify, which may differ from the rate submitted in the claim form.  
  • A Best Price Guarantee claim may be invalidated if:  
    The name on the claim form does not match the lead guest name on the reservation; and/or  
    Any changes, modifications or amendments are made to the reservation after the claim has been submitted.  
  • Minor Hotels may deny a claim where the hotel or resort will no longer be operating under a participating Minor Hotels brand on the date of the stay.  
  • All claims and disputes arising out of or in connection with the Best Price Guarantee or these Terms and Conditions will be handled on an individual basis, without any class action, and are subject to the Legal Notice available on the Minor Hotels website.
  • The Best Price Guarantee is void where prohibited by law. Minor Hotels reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these Terms and Conditions at any time and without prior notice, at its sole discretion.  
  • Minor Hotels reserves the right, at any time and without notice, to terminate or restrict a guest’s ability to submit claims or otherwise benefit from the Best Price Guarantee, if the guest is determined, in Minor Hotels’ sole discretion, to have acted fraudulently, abusively, unlawfully, or in breach of these Terms and Conditions.  
  • Minor Hotels may deny or reject claims in cases of suspected fraud, abusive manner, multiple invalid submissions, failure to stay after claim approval, or failure to comply with these Terms and Conditions.  
  • The Best Price Guarantee may be temporarily suspended during periods when the Minor Hotels website, mobile application or applicable rates are unavailable due to system outages, technical issues or circumstances beyond Minor Hotels’ reasonable control.
  • Minor Hotels is not responsible for any fees, penalties or charges associated with cancelling a reservation made through a third-party website, mobile application, call centre or other non-Minor Hotels booking channel.
  • Where a Best Price Guarantee claim is approved, Minor Hotels will adjust the confirmed reservation to the lowest available rate that Minor Hotels is able to independently verify, which may differ from the rate submitted in the claim form.
  • A Best Price Guarantee claim may be invalidated if:
  • The name on the claim form does not match the lead guest name on the reservation; and/or
  • Any changes, modifications or amendments are made to the reservation after the claim has been submitted.  
  • Minor Hotels may deny a claim where the hotel or resort will no longer be operating under a participating Minor Hotels brand on the date of the stay.  
  • All claims and disputes arising out of or in connection with the Best Price Guarantee or these Terms and Conditions will be handled on an individual basis, without any class action, and are subject to the Legal Notice available on the Minor Hotels website.
  • The Best Price Guarantee is void where prohibited by law. Minor Hotels reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these Terms and Conditions at any time and without prior notice, at its sole discretion.
  • Minor Hotels reserves the right, at any time and without notice, to terminate or restrict a guest’s ability to submit claims or otherwise benefit from the Best Price Guarantee, if the guest is determined, in Minor Hotels’ sole discretion, to have acted fraudulently, abusively, unlawfully, or in breach of these Terms and Conditions.
  • Minor Hotels may deny or reject claims in cases of suspected fraud, abusive manner, multiple invalid submissions, failure to stay after claim approval, or failure to comply with these Terms and Conditions.